Refund policy

REFUND & CANCELLATION POLICY

Thank you for shopping with Happy Bride Shop.

As all of our products are handmade and made to order, we kindly ask customers to review product descriptions, photos, sizes, and shipping information carefully before placing an order.

ORDER CANCELLATIONS

We understand that plans can change. Orders may be canceled for a full refund up to 24 hours before shipment.

If you wish to cancel your order, please contact us as soon as possible at:

Happybrideshops@outlook.com

Once an order has been shipped, cancellations can no longer be accepted.

RETURNS, EXCHANGES & REFUNDS

Due to the handmade nature of our products and the high costs associated with international return shipping and customs procedures, we do not accept returns, exchanges, or refunds after an order has been shipped.

Please note that all return shipping costs, customs duties, taxes, and any related fees are the responsibility of the buyer.

In many cases, the total cost of return shipping and customs charges exceeds the value of the product itself. For this reason, returns, exchanges, and refunds are not offered once an order has been shipped.

By placing an order, customers acknowledge and agree to these conditions.

DAMAGED OR INCORRECT ITEMS

We take great care in creating and packaging every order. However, if your order arrives damaged or if you receive an incorrect item, please contact us within 7 days of delivery and include clear photos of the issue.

Happybrideshops@outlook.com

Customer satisfaction is very important to us. We will carefully review the situation and do our best to find the most appropriate solution. Every case is handled individually, and we are committed to working with you to resolve any problems fairly and promptly.

If you have any questions regarding your order, please contact us:

Happybrideshops@outlook.com

Thank you for supporting handmade products and small businesses.

Happy Bride Shop